Frequently Asked Questions
Everything you need to know about shopping with Footpatrol UK.
What are the standard delivery options within the UK?
We offer Standard Delivery which typically takes 3-5 working days, and Next Day Delivery for orders placed before 8pm Sunday to Friday. All domestic orders are shipped via tracked courier services.
How can I enter a Footpatrol Launches raffle?
To participate in high-heat releases, download the Footpatrol Launches app. You must create an account, provide your shipping details, and pre-authorise your payment method to enter the draw.
What is your return policy for online orders?
You can return any unworn items in their original packaging within 28 days of receipt. Returns can be processed via our online portal or by visiting any Footpatrol retail store with your order confirmation.
Do you ship internationally?
Yes, Footpatrol ships to a wide range of international destinations. Shipping costs and delivery timeframes vary by location and will be calculated at the checkout stage.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing.
Are all products sold on Footpatrol authentic?
Every product sold on our website and in-store is 100% authentic and sourced directly from the brands. We are an authorized global retailer for all brands we carry.